Every Rivetd piece is covered for three years from the date it is delivered. If something fails, we repair it — and if we can’t, we replace it.
What’s covered
- Shells, frames and handles
- Wheels and wheel housings
- Zippers, latches and TSA locks
- Hardware and stitching
- Manufacturing defects in materials or workmanship
- Airline handling damage
- Normal wear that affects how the piece works
What’s not covered
- Cosmetic scuffs, scratches and dents earned in transit — we call that character
- Damage from misuse, accidents outside of travel, or unauthorized repairs
- Loss or theft
How to make a claim
Email service@rivetdco.com with your order number, a short description of the problem and a few photos. We’ll reply, usually the same day, with next steps. Most repairs are handled by mail.
Repair first, replace second
We repair before we replace, because a repaired bag keeps its history — and keeps a perfectly good bag out of a landfill. If a repair isn’t possible, we’ll replace it.
Questions about coverage? Call 815.390.9550 or see our Shipping & Returns policy.