Orders ship within one business day. Unused items can be returned within 100 days of delivery, and we cover the return label.
Shipping
- Free shipping on orders of $500 or more
- $21.99 flat rate on orders under $500
- Orders leave our facility within one business day
- Delivery typically takes 3–5 business days
- We currently ship within the United States
You’ll get a confirmation email when you order and a tracking link as soon as the carrier scans your package.
Returns
- 100 days from delivery to return any unused item
- Items must be unused and in their original packaging
- We cover the return label — email us and we’ll send one
- Proof of purchase (your order number) is required
Refunds
Once your return arrives and is inspected, we’ll email you to confirm. Approved refunds go back to your original payment method. Banks can take a few business days to post a refund — if you don’t see it after that, contact us at service@rivetdco.com.
Damaged or defective items
If a piece has already traveled with you and something is wrong, that’s a warranty case, not a return. See our 3-year warranty — it covers airline handling damage too.
Gifts
If an item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Otherwise, the refund goes to the original purchaser.
Need help?
Email service@rivetdco.com or call 815.390.9550. A real person answers, usually the same day.